Frequently Asked Questions About Cruises Booked Online – These FAQs are designed to provide you with any additional information you may need to complete your reservation using out Cruises tab on our booking engine.
Why do I need to register to book? Registration is necessary to create a profile for you so that the next time that you book your cruise, you will not need to enter the passenger information or mailing/billing addresses.
I registered myself and booked a cruise for my clients. Why is my name showing on the invoice? You’re name is appearing on the invoice because you are using YOUR profile for THEIR cruise. Each cruiser will need to register himself to ensure proper documentation is issued for the correct passengers.
What kind of payment plans can be used when booking online? Typically, the cruise line will allow just a Deposit to be due if the cruise does not sail within the next 60 days. If a cruise is purchased inside that 60 day window, Final Payment will be due at the time of booking. In some instances, the cruise line will require final payment due immediately despite when the sailing is scheduled. This will result in ONLY Final Payment to be accepted for that cruise.
I booked a cruise and the final payment is going to be due soon. How do I make that payment? For cruises that are booked through the individual cruise booking engine that are given Final Payment dates the RTA is required to contact YTB to make final payment prior to final payment date. A reminder will be sent to RTA at least one week prior to payment date. If you wish to change your credit card on file or have already made Final Payment, please email CruiseSupport@ytbtravel.com so that we can mark your account accordingly.
As the RTA or TA for the booking, you can also call the cruise line and make the final payment in the event that your client wishes to make their payment early. Clients can not make final payments and must either go through the RTA or TA or CruiseSupport@ytbtravel.com.
YTB will not be held responsible for any payments that are made where no notification indicating alternate payment methods, extensions, etc. are not emailed prior to the final payment date.
YTB can not make extensions and any request given to hold off payment can result in cancellation of your cruise by the cruise line to with, in that event, YTB will not be held responsible.
My credit card was declined. How do I submit an alternate card number? In the event that your client received notification that their credit card was declined, they will need to email CruiseSupport@ytbtravel.com and inform our Cruise Department of the new card number so that payment can be attempted immediately. Cabins without payment stand a very high risk of being cancelled due to non-payment. If your cabin is not Paid in Full by the Final Payment date, you risk auto-cancellation by the cruise line which can result in partial or full penalty for all funds placed on the booking. In the event of auto-cancellation by the cruise line due to non-payment, YTB will not be held responsible.
I booked a cruise but now I need to cancel. Who do I contact? To cancel a cruise booking the RTA or TA should either call the cruise line directly or access the electronic cruise line back office support. If you contact the cruise line to cancel your client’s cruise, the cruise line will be able to inform you about the cancellation penalties if they apply or if there will be a refund. YTB does not receive any information regarding penalties or refunds and those inquiries must be called into the cruise line.
Where can I book shore excursions? Please contact the cruise line directly to book shore excursions.
How can I cancel my shore excursion? To cancel a shore excursion you will need to contact the cruise line.
I purchased insurance but no longer need it. What should I do? Travel Insurance is purchased through AIG Travel Guard and all cancellations must be made by calling 1-800-454-7107. Since you’re trying to cancel a policy that your client agreed to, your client may be the only one that can cancel their insurance. Please note that the insurance company may not be able to cancel your client’s policy after a certain time frame based upon the Company’s policy and State Regulations.
How do I add on transfers to and from the airport? Please contact the cruise line directly either by phone or electronic back office support.
Is the air added on to my cruise commissionable? Recently, the majority of the cruise lines ruled to stop paying commission for any airfare added on to a cruise reservation. This decision was made to help keep costs down for your clients for not only their cabins but also the airfare in question. The decision was preceded by the Airline Industry’s wide decision, years ago, to stop paying commission for any airfare purchased.
Where do I find directions to the port? Due to ever changing terminal changes, directions to your port can be found by visiting your cruise line’s home page and selecting their FAQ section.
What does “Freestyle” cruising mean? “Freestyle” cruising refers to Norwegian Cruise Line’s idea that cruises should be “care free”- to not have to worry about what to wear, when to eat, or what activities you want to participate in. It’s a very relaxing atmosphere for first time cruisers.
Where can I find information regarding how to print E-docs? E-doc (electronic document) information can be located on your itinerary that is emailed to you or by emailing YTBTravelNetwork@ytbtravel.com.
Why do I need to Check-in and submit Pre-cruise Documentation online? Online Check-in and Pre-cruise Documentation is extremely recommended not only speed up the boarding process at the pier but they also provide the cruise line with Immigration info, advises you what to pack, what to expect, important contact numbers, etc.
Pre-cruise documentation can either be found online or will be mailed to the RTA or TA for the booking to dispense to the client. Each cruise line has different policies about Pre-cruise docs, but information regarding them will be included in the invoice for the client’s cruise.
Four passengers are cruising; why are two fares at one rate and the other two at a lesser rate? Cruise fares are based on double occupancy for all cabin types. Additional passengers are typically assessed at a lower rate.