Posted 13 March 2020
COVID-19 update
Contiki trips visiting Europe & UK, The Middle East & Asia due to depart March 13,2020 – April 30, 2020 have been suspended
As the COVID-19 pandemic continues to affect nations and people all over the world, and in light of the latest WHO guidance, we’ve reached the decision to suspend all Contiki trips to Europe & UK, Ireland, the Middle East and Asia (including India and Sri Lanka), due to depart between March 13, 2020 and April 30, 2020.
Due to new quarantine requirements in Argentina, we have also decided to suspend the March 21st departure of Patagonia Trail. Additionally, US Travelers booked to travel on the following departures will be able to change their trip or departure date free of charge: The Adventurer (March 15), The Explorer (March 14 & March 21), and Argentina & Brazil Highlights (March 22).
This decision hasn’t been taken lightly, but our first priority is and always will be the well-being of our travellers.
We’ll be reaching out to affected travellers personally to help them rebook, free of charge on to a new trip in any destination for travel any time during 2020 or 2021, with a full credit of all monies paid redeemable against your revised trip with Contiki. *
Travellers currently travelling in Europe, the Middle East and Asia with Contiki have the option to continue their travels or return home early and receive a pro-rata travel credit for the unused land portion of their trip.***
For travellers with existing bookings to Europe & UK, the Middle East and Asia departing from 1 May and more than 30 days from today for other destinations, or any new bookings being made, we have temporarily suspended the cancellation charges until 30 days prior to departure should travellers wish to change their dates or travel to a different destination.**
All other departures – in Australia, New Zealand, USA, Canada, Latin America & Africa – are running as scheduled. We look forward to seeing you on the road.
If your trip has been suspended and you’re unsure what to do next, we’ve put together some FAQs to help guide you.
*Offer valid until further notice. Cancellation fee suspension applies to all Contiki trips to Europe, the Middle East and Asia departing through April 30, 2020. Refund in the form of a Letter of Credit to the value of the amount paid, redeemable for travel departing by December 31, 2021. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price. Offer may be withdrawn at any time and other restrictions may apply.
**This applies to land bookings only. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a future travel credit will be issued for the difference. Please note, airlines may impose different change policies, and if you declined travel insurance, you are responsible for any airline cancellation penalties.
***We will help in making air travel changes and arrangements. Air change fees or costs for new flights will be at the travellers expense.
The Contiki Commitment
Since 1962 the wellbeing of our travellers has been our number 1 priority, and that will never change. Our on-trip hygiene standards remain as high as ever, and we’ve now implemented additional hygiene protocols in response to the coronavirus (COVID-19) pandemic.
We’re continuing to follow advice from government advisories and remain in touch with all of our suppliers to keep you up to date and well informed. Always check this page for the latest updates.
Queenie's Exotic Travel 